• Collaborate directly with global clients who are defining and solving real-world challenges using IonQ's trapped-ion quantum computers. • Understand customer technical needs and remove barriers to product adoption, enhance customer loyalty and retention, and boost satisfaction, while actively minimizing churn. • Expand IonQ’s user base by identifying real-world challenges for industry customers and creating workshops, challenges, and curricula that empower them to learn and apply quantum computing to drive value for their businesses. • Define new service offerings based on customer feedback and IonQ’s strategic business goals. Drive the successful execution and operation of these offerings. • Gain a deep understanding of our hardware and software capabilities to assist customers in optimizing performance. • Represent IonQ on standards bodies, government committees, quantum working groups, industry panels, and other relevant forums as needed. • Collaborate with Product Management, Product Marketing, Sales, and Engineering teams to provide valuable customer insights on product functionality, documentation, and educational materials. • Leverage Project/Program management skills to oversee multiple, interconnected projects and initiatives, aligning them with strategic organizational goals