• Manage and supervise daily operations of peer duties and assignments; provide constructive feedback with daily huddles, weekly group meetings, weekly 1-1’s, and informal check-ins • Manage performance and development of supervisees, Peer Specialists and Recovery Coaches; provide administrative and clinical support for team • Remain knowledgeable of and follow appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness • Promote a positive, inclusive and collaborative work environment • Provide administrative support to clinical operations team including being on call or working during holidays and weekends • Build a culture of continuous improvement and iteration around personal, team, and organizational processes and performance • Maintain and grow expertise in recovery models and practice including strengths-based work, harm reduction, de-escalation, and increasing readiness to engage in proactive care • Contribute to app development; co-design and contribute to novel interventions on app • Create and lead recovery-related mutual aid groups • Participate cross-functionally to ensure we are meeting key enterprise metrics of growing app membership, activity, and engagement • Utilize organizational policies and standards as the basis for decision making and to support the company’s mission and goals • Adapt to changing needs, including but not limited to, aiding team members, adjusting assignments, and other functions • Define, allocate and manage internal and external resources for the peer team • Utilize data and reporting to inform coaching strategies with peers and recovery coaches