• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals. • Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey. • Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities. • Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product. • Translate evolving product capabilities into clear post-sales processes and customer-facing workflows. • Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows). • Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field. • Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale. • Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle. • Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases. • Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations. • Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives. • Reinforce consistent messaging around implementation outcomes, adoption success, and value realization. • Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs. • Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions. • Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.