• Perform and lead various analysis and interpretation to link business needs and objectives for assigned function and implement process improvements • Lead the support of business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems • Lead the identification and analysis of user requirements, procedures, and problems to improve existing processes • Resolve issues and identify opportunities for process redesign and improvement • Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations, including improvements and revisions to business processes and requirements • Evaluate risks and concerns and communicate to management • Coordinate with various business units and departments in the development and delivery of training programs • Develop, share, and incorporate organizational best practices into business applications • Oversee all changes to departmental policies and procedures, including communicating and implementing the changes • Serve as the subject matter expert on the assigned function product to ensure operational performance • Ability to travel