iRhythm Technologies, Inc.
Zio by iRhythm
Senior Program Manager, Customer Experience
Program ManagerProgram ManagerFull TimeRemoteTeam 1,001-5,000Since 2006H1B No SponsorCompany SiteLinkedIn
Location
Florida + 1 moreAll locations: Florida, Oklahoma
Posted
38 days ago
Salary
$138K - $180K / year
Bachelor Degree8 yrs expEnglish
Job Description
• Owns customer experience strategy and execution of customer success in all accounts assigned with proven impact on the business for up to 12 opportunities concurrently
• Responsible for continuous improvement of CX tools and approaches
• Accountable to meet CX impact metrics (KPIs) in assigned opportunities to accelerate growth and support overall health of the business
• Collaborate with other CX team members on higher complexity and/or innovative opportunities to share learnings and best practices
• Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized
• Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies
• Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs
Job Requirements
- Bachelor’s degree required, Master’s degree preferred
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years of experience in a similar role and a Master’s degree
- Experience working in healthcare in process improvement, cardiovascular leadership
- Clinical degree preferred
- Experience in device or clinical sales working with large health systems in a consultative capacity preferred
- Strong understanding of the healthcare landscape and experience in cardiology preferred
- Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Benefits
- Inclusive workforce
- Reasonable accommodations for qualified individuals with disabilities
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