Global provider of Managed SD-WAN, UCaaS, Managed Security, and Business Internet to Multi-location enterprises.

Senior UCaaS Engineer

EngineerEngineerFull TimeRemoteTeam 201-500Since 2001H1B No SponsorCompany Site LinkedIn

Location

Texas

Posted

23 days ago

Salary

Not specified

EnglishCloudVo IP

Job Description

• Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments. • Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms. • Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices. • Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures. • Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues. • Establish and monitor key performance metrics for UCaaS service delivery and improve service quality. • Coordinate with sales and customer support teams to ensure alignment and customer satisfaction. • Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements. • Handle other duties as assigned by management.

Job Requirements

Strong understanding of UCaaS technologies, including VoIP, SIP, cloud-based communication systems, and integration with other business systems.
Knowledge of network infrastructure, security protocols, and system integration.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills for collaborating with cross-functional teams and clients.
Ability to work independently and manage multiple projects in a fast-paced environment.
Excellent experience in Alianza Metaswitch CFS, EAS, Phone Provisioning Server, Translations, and Perimeta
Understanding of WAF technology and OrecX call recording.