• Assist state agencies, primarily Vocational Rehabilitation Services and/or Social/Human Services in the development of strategic plans to support program modernization and boost impact • Understand Medicaid eligibility requirements, processes and systems • Demonstrate familiarity with vocational rehabilitation programs and policies • Assist clients in assessing business and technical requirements related to the implementation of program initiatives • Understand community-based providers who employ program participants and are instrumental in program success • Research and stay abreast of all states’ healthcare transformation efforts • Perform data and qualitative research activities to address state research needs • Document and communicate findings and support development of recommendations and follow-up steps to respond to findings • Identify and collaborate with broad range of healthcare stakeholders • Participate in analysis of client-identified issues or problems • Manage projects and engagements of various sizes and durations • Supervise and support the development of staff • Effectively manage client interaction and managing client expectations • Provide subject matter expertise, as requested and appropriate • Help develop business with new clients, as requested • Participate in non-client related firm-building activities