• Support GMI and Operations Director by streamlining processes and enhancing strategic execution • Ensure the contact center is equipped with resources, training, and guidance for assigned products • Partner with the MI Therapeutic Areas ensuring high-quality, scientifically accurate medical responses • Coordinate global operational activities and supports implementation of process improvements • Collaborate to implement new MI platforms and technologies, including AI enabled solutions • Maintain well-documented operational records for internal audits and inspections • Lead development of advanced analytics dashboards and reporting templates • Monitor and analyze medical inquiry volume, trends, and performance metrics • Provide ad-hoc support to therapeutic areas, including scientific review of materials • Coordinate communication and execution of regulatory label updates