MyVA Support (MYVAS)

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IT Systems Administrator, Tier 2

System AdministratorSystem AdministratorFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishAWSAzureCloudDNSFirewalls

Job Description

• Resolve escalated technical issues related to systems, networks, and cloud platforms. • Manage and support Microsoft 365 and cloud environments (user accounts, permissions, configurations). • Administer Windows and Mac environments across multiple client accounts. • Configure and maintain networking components (firewalls, VPNs, Wi-Fi, VLANs). • Monitor systems using RMM tools and respond to alerts proactively. • Manage backups and assist in disaster recovery procedures. • Maintain endpoint security tools and ensure patch compliance. • Support onboarding and offboarding of users (account setup, access control). • Document technical procedures and system configurations accurately. • Escalate complex or architectural decisions to the Senior Engineer when necessary. • Contribute to workflow automation and system improvements when applicable.

Job Requirements

  • 3+ years of experience in IT support or systems administration.
  • Strong knowledge of Windows, Mac, networking basics (VPNs, firewalls, DNS).
  • Experience with Microsoft 365 administration.
  • Familiarity with RMM and ticketing systems.
  • Basic understanding of cloud platforms (Azure or AWS preferred).
  • Experience working in an MSP or multi-client environment (preferred).
  • Strong troubleshooting skills and ability to work independently.
  • Good English communication skills (B2 minimum).
  • Reliable workstation and stable internet connection.

Benefits

  • Contractor-based collaboration with long-term stability.
  • Fully remote position with flexible work environment.
  • Opportunities for professional growth and technical specialization.

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