• The Enterprise CSM will focus on high-touch and high-value enterprise accounts getting to know our customers and develop key relationships with them. • Lead the discussion, definition and implementation of enterprise success plans. • Identify areas of improvement with all customers and putting measures in place to increase satisfaction. • Link the value of Keelvar with customer business objectives and value-based outcomes. • Demonstrate understanding of the customer - their business, opportunities, challenges, goals, and overall data maturity. • Engage executive and SLT sponsors proactively in your account. • Building and maintaining relationships with key enterprise stakeholders, understanding their business needs and objectives and considering expansion opportunities. • Drive the onboarding and change management process for our customers and work on increasing the global adoption of our products and services. • Act as our customers' first point of contact and be an advocate for their needs. • Work to mitigate churn and drive engagement and renewals. • Mentor the CSM team. • Be a Keelvar expert and be able to answer any questions about our products. • Conduct training sessions and short demonstrations. • Collaborate closely with the Sales and Marketing teams to drive growth. • Work closely with the Product and Engineering teams to share customer insights that inform future product developments.