Chainguard

Making the software supply chain secure by default.

Renewal Manager, Commercial

ManagerManagerFull TimeRemoteMid LevelTeam 51-200Since 2021H1B SponsorCompany Site LinkedIn

Location

United States

Posted

43 days ago

Salary

$1 / year

Seniority

Mid Level

2 yrs expEnglish

Job Description

• Renewal Management: Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation. • Commercial Execution: Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk to ensure accurate and timely contract execution. • Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes. • Risk & Retention Strategy: Identify renewal risks early and collaborate cross-functionally to mitigate churn and improve gross retention. • Process & Playbooks: Develop and refine renewal playbooks and operating processes to increase efficiency and improve on-time renewal rates.

Job Requirements

2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales, with direct ownership of customer contracts and commercial conversations.
Proven ability to drive renewals with predictability and deliver against gross retention targets.
Experience negotiating pricing and contract terms while maintaining strong customer relationships.
Strong project management and organizational skills, with the ability to manage multiple renewal cycles simultaneously.
Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce.
Ability to collaborate effectively with both technical and non-technical stakeholders.
High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
Ability to operate with autonomy in a fast-paced, evolving environment and help build or improve processes where needed.

Benefits

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.