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CVS Health

Bringing our heart to every moment of your health.

ServiceNow Strategic Portfolio Management, Product Owner

ServiceNowServiceNowFull TimeRemoteLeadTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Connecticut

Posted

26 days ago

Salary

$130.3K - $260.6K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglishCyber SecurityPMPServiceNow

Job Description

• Own the SPM product vision, roadmap, and backlog aligned to enterprise strategy and investment priorities. • Translate strategic objectives into platform capabilities that support portfolio planning, funding decisions, and value realization. • Champion adoption of SPM as the enterprise system of record for strategic planning, demand management, portfolio oversight, and execution metrics. • Partner with business, IT, and finance teams to define and refine demand intake, prioritization, and approval workflows. • Provide transparency into initiative status, capacity, financials, risks, dependencies, and benefits. • Translate business and regulatory requirements into well‑defined projects, epics, features, and user stories. • Prioritize the backlog based on risk reduction, business value, and strategic alignment. • Partner with agile delivery teams to ensure timely, high‑quality releases and ongoing platform improvements. • Define and track KPIs related to strategic priorities, goal alignment, portfolio performance, delivery health, capacity utilization, and financial outcomes. • Monitor product performance, customer feedback, adoption metrics, and KPIs to drive continuous improvement. • Continuously evaluate new SPM capabilities and recommend enhancements to improve usability, automation, and insights.

Job Requirements

  • 7+ years of experience in portfolio management, product ownership, PMO, or enterprise delivery roles.
  • 7+ years in product ownership experience with demonstrated accountability for roadmap, backlog, and customer outcomes
  • 5+ years of experience with ServiceNow's Strategic Portfolio Management suite of applications.
  • 3+ - Strong understanding of portfolio governance, funding models, and delivery frameworks (Agile or Hybrid).
  • 3+ experience managing product backlogs and working with development teams.
  • 3+ - Strong knowledge of agile delivery frameworks (Scrum, SAFe) and backlog management practices.
  • Ability to collaborate effectively across cybersecurity, legal, compliance, engineering, and operations teams, including virtual team environments.
  • Exceptional communication, facilitation, influencing, and customer‑facing skills, with the ability to manage executive stakeholders and external partners.
  • Strong analytical mindset with the ability to use data, Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and operational metrics to drive prioritization and decision‑making.
  • Proven versatility in managing multiple priorities, projects, and urgent issues in a fast‑paced, complex enterprise environment.
  • Familiarity with ServiceNow Now Assist AI capabilities such as Agent Studio.
  • Certifications in one or more of the below - ServiceNow Certified System Administrator, ServiceNow Strategic SPM Implementer, ServiceNow Agentic AI Micro Certification, Certified Scrum Master and/or SAFe Practitioner, Project Management Professional (PMP)

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

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