• Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival. • Manage call list provided and make required number of outbound phone calls per day to meet production requirements • Sell local tours and activities while performing exceptional vacation planning concierge services. • Promote HGV Ultimate Access events. • Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards. • Proactively works with management to resolve any customer related challenges that may arise. • Willing and able to complete any reasonable request from management. • Completes other administrative duties and tasks, as assigned by management