Advancing clinical research: safer, smarter, faster
Implementation, Customer Success Manager – AI, Innovations
Location
United States
Posted
27 days ago
Salary
$90K - $165K / year
Job Description
Job Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, Business Administration or equivalent relevant work experience.
- 8+ years’ experience post-sales onboarding and customer engagement or related field
- 5+ years’ experience in strategy consulting, clinical development and analytics, customer engagement, or related engagement management roles.
- Demonstrated expertise of clinical trial design, feasibility drivers, and protocol complexity.
- Professional experience with analytics, AI concepts, and modern data platforms such as Databricks.
- Proven, demonstrated success managing complex customer and partner engagements collaborating across operational, technical, clinical, and commercial functions.
Benefits
- health coverage
- paid holidays
- variable bonus
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Own post-sale technical customer success: lead enterprise onboarding and integrations, troubleshoot production issues, run architecture and security reviews, deliver enablement and workshops, and advocate product feedback to Engineering.
Customer Success Manager
RelativityOur mission is to help people organize data, discover the truth, and act on it.
Manage a book of Corporate Enhanced accounts and provide project-based adoption support for Corporate Standard accounts. Build trusted-advisor relationships, define success plans, track adoption and ROI, coordinate cross-functional teams, and document verified outcomes to drive customer value.
Client Success Specialist
FreeoskThe only omnichannel discovery platform with data-driven touchless sampling and commerce-driving digital solutions
Manage and nurture relationships with brand partners, act as primary client contact, architect program solutions, coordinate internal teams for successful program launches, support sales to secure revenue, and handle escalations to ensure excellent client service.
Customer Success Manager
Firefly HealthIntegrating care, coverage, and navigation to create an exceptional healthcare experience.
Customer Success Manager focused on building client relationships at Firefly Health
