• Serve as the Primary Customer Contact Point for support • Support Sales Representatives with Post-Sale Activities • Manage and Resolve Customer Complaints and Issues • Maintain Accurate CRM and Case Management Records • Drive Proactive Communication and Follow-up • Support Sales Processes and Documentation • Collaborate with Internal Teams to Improve Service • Maintain Knowledge of Products, Services, and Promotions • Support Reporting and KPI Monitoring • Provide Backup Support During Peak Times or Team Absences