CSI

CSI is a leading technology partner delivering innovative solutions and expert service.

Customer Care Analyst

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1965H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

19 days ago

Salary

Not specified

Associate Degree5 yrs expEnglish

Job Description

• Provide product and application expertise to customers. • Initiate, manage and work through client projects to enhance product usage and resolve complex issues. • Provide mentorship to team mates. • Lead complex projects while supporting higher profile customer relationships. • Create post-conversation plans. • Demonstrate expertise across multiple applications and/or CSI service areas. • Gather customer requirements and put together advanced project plans to address immediate client needs. • Participate in multiple projects simultaneously and handle a higher workload than less experienced analysts. • Support strategic high-profile customer relationships. • Provide virtual and/or on-site project support and training to customers. • Develop and maintain a library of problem resolution actions and a knowledge base for the Customer Service desk. • Identify trends with product issues and collect client feedback for desired functionality.

Job Requirements

  • The minimum amount of relevant work experience required to successfully perform the job is at least five (5) years.
  • Technical education or job knowledge equivalent to a 2-year college or trade school.
  • Experience should include the preparation and/or comprehensive review of both consumer and commercial loan documentation.
  • Working knowledge of lending compliance laws and regulations applicable to consumer and commercial loan products.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills, with the ability to clearly share information and work effectively with different audiences.
  • Experience administering and supporting lending software systems, including system configuration, maintenance, and user support, is preferred.

Benefits

  • Comprehensive range of benefits

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