Position Overview

The Treatment Coordinator plays a key role in the patient care journey by ensuring timely coordination and communication for treatment acceptance and post-appointment follow-up. This role serves as the liaison between patients, Power of Attorneys (POAs), facilities, and clinical teams to ensure treatment plans are understood, accepted, and scheduled appropriately. The ideal candidate is organized, proactive, and compassionate—comfortable managing multiple systems, follow-ups, and communications simultaneously.

Key Responsibilities

Treatment & Post-Appointment Care Coordination

●       Follow up on treatment plans to ensure timely acceptance or next steps.

●       Handle and return calls and emails regarding presented treatment plans, including questions or clarifications from patients, POAs, or facilities.

●       Re-send treatment plans through CareStack as needed for patient review and acceptance.

●       Schedule accepted treatments based on provider availability, zones, and event schedules.

●       Coordinate and send medical clearance requests to appropriate providers or POAs; track receipt and follow up to ensure timely completion.

●       Maintain accurate documentation of all communications and updates in CareStack and Healier.

●       Escalate complex cases or concerns to the appropriate team when necessary.

●       Collaborate cross-departmentally to ensure seamless communication and efficient patient flow.