• Providing customer service solutions related to installation and validation of new ASP systems • Planned and corrective maintenance of installed ASP systems • Managing all responsibilities of primary territory, including compliance and documentation requirements • Performing preventive maintenance and documenting performance and maintenance records on equipment • Scheduling all aspects of technical/service work required to support all products • Troubleshooting and performing corrective action as required • Completing all assigned training and documentation requirements within due dates • Advising and assisting in affecting design changes to improve equipment efficiency • Managing customer expectations regularly to ensure customer satisfaction • Completing all activities within the Service System through daily updates and documentation • Managing personal inventory and completing required audits • Providing guidance to Customers including hospital Biomedical engineers along with Field Service Technicians • Performing other duties as assigned