The Integration Operations Analyst is responsible for safeguarding and optimizing the flow of information between systems through proactive monitoring, intelligent automation, and continuous improvement — enabling reliable, scalable, and future-ready integrations across the enterprise.  This role sits at the intersection of business operations, IT, and data systems, owning the operational health of integrations between critical platforms such as ERP, WMS, CRM, Finance, and Support Systems. The Integration Operations Analyst uses AI-driven monitoring tools, trend analysis, and cross-system insights to identify potential disruptions before they occur, recommend long-term solutions, and guide integration strategy. This position collaborates with internal teams and external vendors to optimize how information flows across systems — ensuring that technology integration supports seamless business execution across entities and departments. CORE FUNCTIONS Intelligent Integration Monitoring Oversee system integrations, data feeds, and scheduled jobs in near-real time using advanced monitoring and AI-assisted anomaly detection tools. Detect failures or performance degradation early, preventing disruption to business operations. Monitor and manage integration error queues, ensuring timely triage and resolution of failed transactions or syncs. Advanced Error Triage & Resolution Analyze and classify integration failures (data, configuration, code, or external API-related). Apply both manual and automated methods to correct failed transactions or data flows. Escalate recurring or complex issues to development teams or external vendors with clear, structured documentation. Develop and maintain a comprehensive “playbook” of known issues, resolutions, and AI/automation opportunities for self-healing processes. Root Cause Analysis (RCA) & Predictive Prevention Conduct in-depth RCAs to uncover underlying causes of recurring issues and identify patterns or trends using data analytics and AI insights. Proactively forecast potential integration risks or bottlenecks based on observed trends. Recommend architectural or process-level improvements to prevent recurrence and enhance integration resiliency. Collaborate with IT, Engineering, and Business Systems teams to validate and implement sustainable fixes. Strategic Cross-Functional Collaboration Partners with Finance, Operations, Supply Chain, Customer Support, and IT teams to ensure integration meets business needs across all entities and departments. Act as a liaison between technical and business stakeholders, translating system behaviors into actionable insights. Provide recommendations during technology evaluations or ERP transitions to ensure integration, scalability and compatibility. Engage with vendors and third-party technology partners to resolve integration challenges, align on system capabilities, and optimize connector performance Continuous Improvement & Future-State Design Leverage insights from trend data, AI analytics, and incident metrics to propose enhancements in integration design, automation, and error prevention. Recommend process improvements and standard operating procedures (SOPs) that streamline integration management across the organization. Contribute to the long-term integration roadmap by assessing new technologies or integration frameworks for fit and feasibility. Collaborate with Engineering and Data teams to develop AI-driven retry mechanisms, error-handling logic, and predictive alerting systems. Documentation & Communication Maintain detailed, up-to-date documentation of integration points, data flow, dependencies, and known failure scenarios. Produce concise yet comprehensive incident summaries, RCA reports, and operational health metrics (e.g., MTTR, error recurrence, uptime). Communicate integration health and improvement initiatives clearly to leadership and cross-functional stakeholders. QUALIFICATIONS & REQUIREMENTS SUPERVISOR RESPONSIBILITIES Individual Contributor: working team member with no oversight of others and no management responsibilities. PHYSICAL REQUIREMENTS This position is subject to Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally. This position is subject to the following physical activities: talking, hearing, lifting, bending, and standing. Visual Acuity The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading. Working Conditions This position operates in a professional office environment. This role routinely uses standard office equipment. RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships. Perks That Go the Extra Mile : At RealTruck, we take care of our people—because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We’ve got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.