• Manage and expand customer accounts within the Self Service segment. • Own a book of business with the goal of protecting revenue and driving upsell and cross-sells • Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results. • Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn • Work closely with marketing teams to align on messaging and campaigns