GuidePoint Security

We help organizations make smarter cybersecurity decisions that minimize risk.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

20 days ago

Salary

Not specified

Bachelor DegreeEnglishCloudCyber Security

Job Description

• Support elite/strategic accounts, this includes but not limited to: • Professional Service Engagement management. • Produce executive-level metrics, reporting, and manage SLAs. • Support Large Scale Security Projects and be able to speak to the project at all levels of organization (network, dev/ops, database administrators, server team, storage, cloud, etc) and not just the security stakeholders to drive progress and reputation for GuidePoint. • Manage MSSP Partner Relationships as well as support GuidePoint Managed Service as a customer advocate to ensure as well as monitor for performance, efficiency, and operations. • Interface regularly with Project Managers, Account Executives, Sales Operations, and delivery teams to capture relevant client details and intelligence. • Advise account team on customer roadmap items and opportunities within the account and help drive sales and adoption of GuidePoint services. • Adhere to GuidePoint Security Core Values. • Other duties as assigned.

Job Requirements

  • Bachelor’s degree preferred.
  • Proficient with Microsoft Office/Microsoft Project/Atlassian Jira/Atlassian Confluence
  • Prior Experience running / developing / executing Customer Success Programs for Professional Service firms and/or Vendors within the cybersecurity or Information Technology domain(s).
  • Demonstrated knowledge of commercial / vendor program management
  • Demonstrated exceptional leadership, communication, time management, facilitation, and organizational skills.

Benefits

  • Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
  • Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
  • 12 corporate holidays and a Flexible Time Off (FTO) program
  • Healthy mobile phone and home internet allowance
  • Eligibility for retirement plan after 2 months at open enrollment
  • Pet Benefit Option

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