• Serve as the primary technical point of contact for assigned customer accounts • Manage and coordinate customer technical engagements from onboarding through steady-state operations • Partner with customers to understand technical requirements, environments, and success criteria • Coordinate internal resources across Engineering, Support, Product, and Sales as needed • Track and manage technical deliverables, milestones, and dependencies • Facilitate technical discussions, working sessions, and status updates with customers • Identify technical risks and issues, and drive resolution in a timely manner • Ensure customer environments are configured according to best practices • Support deployment, integration, and optimization of the Contrast platform • Document customer technical details, decisions, and outcomes • Act as a technical escalation point and advocate for customer needs internally • Ensure a high level of customer satisfaction through consistent communication and execution