• Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations. • Drive resolution of partner and customer issues by identifying risks early, resolving blockers efficiently, and ensuring they are fully addressed. • Monitor partner performance using tools like Salesforce and Gainsight to identify and document risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. • Support partner onboarding by shadowing their first implementation - reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. • Conduct partner delivery readiness assessments (training/certification completion, delivery prerequisites) and confirm delivery-ready status prior to independent delivery. • Act as a liaison for partners—coordinating across internal teams to drive issue resolution, represent partner needs, and manage escalations through to closure. • Build strong relationships with both partners and customers to foster collaboration and ensure project success. • Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. • Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. • Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs.