• Provide day-to-day leadership, oversight, and performance management for a team of QA Analysts • Define and implement a strategy for AI-assisted manual testing that enhances exploratory depth, risk discovery, and test design efficiency • Enable QA Analysts to leverage AI tools for test case ideation, scenario expansion, regression gap analysis, and defect clarity, while maintaining human accountability for validation decisions • Set clear priorities, ensure accountability, and maintain consistent execution standards across projects • Lead risk-based test planning to ensure critical workflows and customer-impacting functionality are thoroughly validated • Oversee release readiness activities, including test strategy alignment, defect triage, and quality sign-off • Represent QA in cross-functional planning, refinement, and product discussions • Partner with SDET and Engineering leaders to identify automation opportunities and improve overall test strategy • Analyze defect trends and quality metrics to drive measurable process improvements • Champion the customer experience by advocating for usability, reliability, and product integrity