• Independently build and maintain multi-year capacity plans for multiple businesses • Make staffing recommendations and headcount projections • Forecast volumes, work rates, and attrition as needed • Track accuracy and update projections • Work with front line managers to understand monthly performance results • Complete monthly reporting activity for executive presentations • Conduct analytics to identify operational inefficiencies • Gather and validate data, conduct analysis, and present results • Collaborate with peers across the organization to gather results • Identify opportunities for improvement in the capacity planning process