Senior Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1845H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

18 days ago

Salary

$31.0K - $67.6K / year

Associate Degree3 yrs expExperience acceptedSpanishEnglish

Job Description

• Performs advanced customer service activities and initiatives for specialized products and services • Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers • Focus on problem resolution that occurs across multiple channels for our customers • Delivers CARES model to customers and service partners • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served • Resolves customer service inquiries and issues, recommends appropriate solutions • Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point • May interact with higher levels within the customer organization • Maintains high levels of customer satisfaction consistent with PNC's core values • Demonstrates commitment to quality • Serves as a coach or mentor and may serve as a trainer to the customer service team • Documents customer interactions and completes service requests to minimize customer effort or additional action

Job Requirements

  • Treasury Management experience strongly preferred
  • Bilingual (Spanish) speaking candidate strongly preferred
  • 3+ years experience
  • Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service

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