• Support and maintain assigned services and systems • Monitors, analyzes and plan upgrades • Monitors the production issue queue and resolves issues while maintaining Customer Service Level Agreements • Leads and executes project tasks as assigned • Adheres to and enhances quality assurance standards, systems development and delivery methodologies • Contributes to ongoing process to integrate end users requests with software functionality • Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use • Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment • Participates in on call rotation • Creates and maintains technical documentation and architecture diagrams