Digible provides advanced digital marketing and technology solutions for the multifamily housing industry.

Senior Operations Specialist

OperationsOperationsFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Colorado

Posted

19 days ago

Salary

$95K - $110K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Analyze workflows to identify inefficiencies, gaps, bottlenecks, and SLA risks • Design scalable process improvements with stakeholders • Standardize inconsistent operational practices • Document workflows that support long-term scale • Oversee Salesforce & Taskray requests and prioritization with an ecosystem-level perspective. • Create and maintain centralized documentation • Ensure materials support onboarding and training • Increase the amount of work managed within the Taskray workflow systems • Define ownership of systems and workflows to prevent process drift • Drive adoption of standardized processes and tools • Support change management initiatives • Monitor usage and adjust processes to reduce friction • Partner with the Senior Business Analyst to track and report on capacity & utilization metrics • Monitor workflow shifts and bottlenecks impacting SLAs and cycle times • Surface insights to support staffing prioritization and workload distribution • Implement low burden methods to capture effort and workflow intensity • Analyze workflow trends to identify process improvement and AI opportunities • Evaluate task allocation and recommend shifts from administrative to high value work • Translate operational insights into actionable process improvements

Job Requirements

5+ of experience in agency operations, business analysis, process improvement, or a related role
Demonstrated experience analyzing and documenting workflows and SOPs
Strong analytical skills with the ability to translate findings into actionable solutions
Comfort working with operational data related to capacity productivity and efficiency
Experience partnering cross functionally to implement process and system changes
Strong written and verbal communication skills including the ability to data story tell
High attention to detail with a systems oriented mindset
Experience in a digital marketing agency or professional services environment (preferred)
Exposure to shared services or offshore team models (preferred)
Familiarity with workflow project management or work management tools (preferred)
Experience identifying or implementing automation or AI enabled process improvements (preferred)
Training or experience in Lean Six Sigma Agile or similar methodologies (preferred)