• Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value • Provide guidance on embedding Miro into the customer’s existing systems and ways of working • Monitor platform health, engagement, usage patterns, and feature adoption • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities • Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms • Equip internal champions with strategies to scale adoption across departments, regions, and teams • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI • You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities • Provide adoption reporting and business outcome analytics to inform ongoing strategy