• Authoring, editing, and maintaining procedural documentation for the Bank Operation business units • Supporting resources (e.g. job aids, forms, etc.) • Work closely with various members of the Bank Operations business units and support teams to complete analysis on business policies, procedures, job aids, and other resources • Create documentation solutions that support business needs and align with internal document standards, styles, and best practices • Coordinate review and testing of new documents to determine accurate content and appropriate usage of the templates, style guides, and systems • Assist with review of documents for format consistency and ease of understanding • Interface with stakeholders and SMEs to gather appropriate details related to policy, procedure, and job aid requirements • Prepare presentations and/or proposals related to assigned projects