• Build trusted advisory relationships with C-suite IT and business executives, positioning Workiva as a strategic platform that modernizes and governs their end-to-end reporting, risk, sustainability, and assurance workflows. • Lead strategic customer engagements, including executive business reviews, roadmap alignment sessions, and value storytelling at the enterprise level. • Act as executive sponsor for top accounts, guiding strategy and value realization, championing long-term “art of the possible” platform vision, and actioning risk. • Own renewal forecasting cadences and read-outs, account-level revenue health, and the portfolio-level pipeline for GRR/NRR outcomes. • Establish a rigorous renewal governance model, including prediction frameworks, risk scoring, early warning signals, and monthly operational reviews. • Partner with Sales to ensure alignment on renewal strategy, value proof points, and expansion pathways. • Architect and scale an engagement framework grounded in proactive lifecycle plays that improve adoption, usage depth, and long-term value. • Guide customers in building Centers of Excellence (COE), governance frameworks, resource models, and cross-functional operating rhythms that support platform expansion. • Develop value-centered roadmaps that align Workiva’s platform capabilities to enterprise transformation initiatives and multi-year business outcomes. • Lead a team of CSMs and Success Specialists with clarity, accountability, and rigorous, structured operating cadences.