• Own the end-to-end post sale customer experience, serving as the primary point of contact for our electric utility customers and partners. • Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases. • Drive deep engagement within our Buzz Solutions platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention. • Advocate for customers and their needs to influence product advancement. • Identify At Risk customers that are not achieving their desired outcome and as needed, lead efforts to get those customers back on track. • Organize training sessions, product deep dives, and enable efforts to ensure our customers gain the best experience within our platform.