• Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards. • Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus. • Manage classroom environments to create inclusive, focused, and high-impact learning experiences. • Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels. • Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work. • Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum. • Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs. • Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.