• A Customer Service Representative (CSR) provides support to customer accounts and handles any team calls routed to them. • Responsibilities include assisting customers via phone, chat, and email; processing orders; and issuing credits and return authorizations. • The CSR serves as the primary point of contact for customer inquiries. • They also support the sales team by answering questions and troubleshooting issues. • The CSR is responsible for ensuring timely resolution and closure of all reported issues. • This position works Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time (11:00 a.m. to 8:00 p.m. Eastern Time).