• coordinate with clients to gather all relevant information necessary to respond to unemployment claims and wage audits • file appeals to determinations with state agencies to request hearings be scheduled • prepare and submit comprehensive responses to the state request for information that provides the best chance of a successful outcome • assess and respond to requests for additional information from state agencies • develop partnerships with client contacts and use those relationships to coach on what additional steps or processes to have more successful outcomes • analyze unfavorable determinations and advise clients on likelihood of success on appeal • prioritize tasks and make sure to complete any pending items promptly