• Support the senior Customer Success lead in managing assigned employer accounts. • Serve as the day to day operational contact for clients and brokers, ensuring timely and accurate responses. • Prepare materials for business reviews, renewal discussions, and performance guarantee reporting. • Coordinate internal resources to execute defined account strategies. • Track open items, action plans, and deliverables to ensure commitments are met. • Ensure accurate execution of contract requirements, reporting deliverables, and billing support. • Monitor service levels and proactively identify risks or gaps in performance. • Triage client issues, coordinate cross functional resolution, and escalate complex matters appropriately. • Maintain accurate documentation and audit ready records in a HIPAA regulated environment. • Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders. • Translate technical and operational data into clear client ready materials. • Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery. • Identify operational inefficiencies and recommend process improvements that enhance accuracy and client experience.