Junior Customer Support Associate
Location
California
Posted
18 days ago
Salary
Not specified
High SchoolExperience acceptedEnglish
Job Description
• You will be the primary contact for customer inquiries and concerns.
• You will demonstrate exceptional customer service and professionalism in all interactions.
• You will resolve customer support related issues and provide customers with proper solutions to their problems.
• You will keep records of customer interactions, transactions, comments, and complaints.
• You will interact and coordinate with internal teams as needed.
• You will collect customer feedback and share it with our team to improve our services.
Job Requirements
- High school diploma or equivalent; post-secondary education is a plus.
- Exceptional communication skills in English, both written and verbal.
- Customer-oriented personality and a passion for customer service.
- Strong problem-solving skills and the ability to handle stressful situations.
- Adaptability and resilience to quick changes in priorities, technology, tools and workflow.
- Detailed-oriented and ability to multitask.
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