• Serve as the frontline technical resource for dental offices and professionals via phone, email, chat, and remote desktop tools • Troubleshoot technical issues related to dental systems, equipment, software, and digital workflows • Document all customer interactions, issues, and resolutions in the support ticketing system with accuracy and clarity • Deliver virtual — and occasional in-person — training sessions to dental teams on product use, digital workflows, and best practices • Create seamless onboarding experiences that build confidence and drive product adoption • Ensure training documentation, videos, and materials remain up to date • Install, configure, and test dental hardware and software • Stay current with new technologies, software updates, and digital dentistry trends • Test and evaluate new products for potential inclusion in the Trusted Dental portfolio and provide meaningful feedback to product teams • Build strong, long-term relationships with dental customers • Proactively follow up after training, installation, or support cases to ensure successful adoption and satisfaction • Act as the eyes and ears of the customer—sharing insights or patterns that help strengthen service, operations, and product development