AI-Native ERP

Customer Experience Lead – Implementations

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2024Company Site LinkedIn

Location

New York

Posted

19 days ago

Salary

$75K - $150K / year

Bachelor Degree3 yrs expEnglishERP

Job Description

• You’ll own end-to-end ERP implementations and long-term customer relationships • You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence • You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback • You’ll establish and evolve implementation methodologies, processes, and operational standards • You’ll challenge the status quo of what world-class ERP customer success looks like • You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

Job Requirements

3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Benefits

Equity: $60,000+ USD
Base Salary: $75,000 – $150,000 USD
Contract type: B2B
Remote-first team - the fastest team you will have ever worked with
Time Off: 15 PTO days + 12 public holidays
Visa sponsorship option for relocation to NYC within 2 years
Early-stage role with high autonomy and real long-term upside
Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills
Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone
Plus, wellness perks and more to make your workday even better!