Dynamics 365 System Administrator

System AdministratorSystem AdministratorFull TimeRemoteTeam 1,001-5,000Company Site LinkedIn

Location

United States

Posted

17 days ago

Salary

Not specified

Bachelor Degree2 yrs expExperience acceptedEnglishService Now

Job Description

• Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary. • Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations. • Develop and maintain documentation for support processes, procedures, and solutions. • Stay up to date with the latest features, updates, and best practices related to Dynamics 365.

Job Requirements

Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365.
Strong understanding of Dynamics 365 Customer Service (CRM)
Proficiency in troubleshooting and resolving Dynamics 365-related issues.
Experience with Dynamics 365 configuration, customization, and integration.
Excellent analytical and problem-solving skills.
Experience with ITIL processes and practices and the ServiceNow service management tool
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
Bachelor’s degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education
Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance.
Microsoft Dynamics 365 certification is preferred.
Experience in a fast-paced, customer-oriented environment is preferred.

Benefits

The opportunity to support high visibility federal missions in IT and healthcare
A culture that values innovation, growth, collaboration, and quality
Access to cutting-edge tools and technologies
Comprehensive benefits for you and your family
A career path that rewards ambition and performance