• Lead Problem Discovery: Deeply investigate and define customer challenges, gathering insights to inform the strategic direction of AI Agent deployment • Drive Data-Driven Decision Making: Use data analysis and customer research to prioritize product features and improvements, ensuring each roadmap decision aligns with customer needs and operational goals • Exemplify Impeccable Project Management: Drive seamless project execution through meticulous planning, clear communication, and proactive issue resolution, ensuring timely delivery of high-impact initiatives aligned with customer and business objectives • Serve as the Voice of Truth: Act as a trusted advisor to stakeholders, transparently communicating insights and findings about any current technical limitations or challenges encountered • Evaluate Business Impact: Assess how different technical approaches influence business outcomes, supporting data-backed prioritization of product roadmaps • Optimize Discovery and Delivery Processes: Collaborate on developing efficient processes and playbooks that streamline problem discovery and roadmap planning to ensure high-quality, scalable deployments • Inform Product Design with Data Insights: Collaborate with the product and platform engineering teams, using findings from customer discovery to shape the design of products that align with emerging needs • Lead Cross-Functional Collaboration: Guide and mentor a cross-functional team, including program managers and engineers, to ensure effective problem exploration and alignment across product initiatives