• Use of Sales*f*orce CRM software to facilitate the process of responding to clients concerns via phone. • Working with collections agencies via phone to obtain documentation of settlements. • Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. • Uploading these documents to our system. • Other ad hoc tasks as needed. • This is a heavy client facing role in a call center structure. • This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding in a hybrid capacity 9am EST -6pm EST). Candidates must be located within a commutable distance to New York, NY 10038.