True North Align
Helping seasoned professionals transition to a career path aligned to their true north.
Client Success Specialist
Location
United States
Posted
19 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Manage client information and interactions within our CRM for optimal organization and service
• Conduct ongoing follow-ups with existing clients to ensure satisfaction and retention
• Maintain consistent communication using digital tools
• Develop and implement online marketing strategies to enhance brand presence
• Drive lead generation to expand client base
• Participate in professional development and mindset training
• Communicate professionally with prospective clients to build strong relationships
• Attend virtual team leadership sessions
• Set and manage self-directed goals in alignment with our mission
Job Requirements
- Bachelor’s degree or equivalent experience in business, communications, or a related field
- Strong background in customer success, account management, or client-facing roles (3+ years preferred)
- Excellent interpersonal and communication skills, both written and verbal
- Proven problem-solving abilities and a proactive, service-oriented mindset
- Experience with CRM platforms and modern tech tools
- Ability to manage multiple priorities in a fast-paced environment
Benefits
- Competitive earning potential
- Professional development opportunities
- Collaborative, inclusive team culture
- Flexible work location and schedule (remote)
- Opportunity to make a real impact within a growing company
- 3 weekly Zoom training calls
- 1-1 mentorship through on-boarding process
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