• Serve as a senior-level IT support analyst for Epicor ERP, Hyperion, NetSuite, and other connected financial and reporting systems (e.g., A2Z, Salesforce) • Provide Tier 2 / Tier 3 production support, including issue triage, root-cause analysis, and resolution of system, integration, and data issues • Support and stabilize manual and semi-automated financial processes, identifying risks, control gaps, and opportunities for incremental improvement • Monitor, support, and troubleshoot system integrations, reconciliations, and data flows between ERP, consolidation, and reporting platforms • Partner closely with Finance during month-end, quarter-end, and year-end close to ensure system availability and data accuracy • Support SOX compliance activities, including IT General Controls (ITGCs), application controls, access reviews, and audit evidence collection • Maintain audit-ready documentation, including system process flows, control narratives, runbooks, and support procedures • Act as a key IT liaison for internal and external audits, responding to audit inquiries and supporting walkthroughs and testing • Coordinate with vendors, consultants, and internal IT teams to resolve incidents, manage defects, and support system upgrades and patches • Assist with UAT support, validation testing, and production deployments related to fixes, enhancements, and vendor releases