• Own network troubleshooting for enterprise customers – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Ona deployments • Design secure cloud network architectures – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements • Build tooling & runbooks – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs • Champion customer feedback – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Ona’s roadmap for network-related features • Act as a product champion - Suggest product changes to improve networking for our customers and directly drive and implement those changes • Partner with Solutions Engineering, Sales and Engineering – join pre and post sales workshops to de-risk network blockers and articulate Ona’s networking model to non-network stakeholders • Bias for building - If our customer’s have a problem, you will spring into action to build a solution for them, powered by Ona Agents