Ona (formerly Gitpod)

Move beyond your IDE. Your mission control for software projects and software engineering agents.

Customer Solutions Architect

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

Not specified

EnglishAWSAzureCloudGoogle Cloud PlatformSDLC

Job Description

• Own end-to-end technical success of enterprise customers in post-sales, from proof of value through renewal and expansion • Design and implement optimal Ona environments and provide hands-on technical coaching to drive success • Deeply understand customer workflows and AI developer initiatives • Improve onboarding efficiency through tooling development and product feedback • Develop repeatability through documentation, resources, programs, and workshops to drive enterprise customer success at scale

Job Requirements

  • Significant experience and impressive outcomes in a technical, customer-facing role driving success within large enterprises from regulated industries up to the F500
  • Direct experience working with technical personas (Developers, Architects, Security)
  • Expertise in platform engineering and developer productivity practices
  • Familiarity across a wide range of frameworks and tools that make up the software development life cycle at an enterprise company (SCM, IDE, DBs, Infra, etc)
  • In-depth cloud experience: AWS (preferred), Azure, and/or GCP
  • High-growth, early stage startup experience
  • Willingness to travel to customers as needed

Benefits

  • Flexible paid time off including holidays that are most meaningful to you
  • Employee-friendly equity terms (extended exercise)
  • 100% paid health insurance and 50% paid for your dependents
  • 401k with match
  • Wellness allowance
  • Premium work-from-home equipment
  • Regular company off-sites

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