• Assist customers in learning and adopting the brightwheel product for their center • Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process • Prioritize accounts upon which to take strategic, timely actions to complete the implementation process • Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program • Diagnose and resolve technical challenges our customers experience as they get the system configured • Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams • Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey • Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues • Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities