• Cross-Team Alignment: Partner with shared services (ETL, DBA) to understand their priorities and ensure visibility into changes that impact product teams. • Backlog Stewardship: Validate and prioritize platform-related work based on business and customer impact, not just technical demand. • Stakeholder Communication: Act as the communication hub—translating technical work into business impact and keeping product and engineering aligned. • Release Planning: Identify dependencies and risks across teams to support proactive, conflict-free releases. • Process Improvement: Establish and refine recurring communication patterns, dependency reviews, and retrospectives to surface issues earlier and improve delivery. • Risk & Dependency Management: Spot conflicts, timing issues, or cross-service impacts and work with teams to resolve them. • Documentation & Transparency: Ensure that shared services roadmaps, plans, and changes are clearly documented and accessible. • Testing & QA Coordination: Work with QA and engineering to ensure testing accounts for platform dependencies and infrastructure changes. • Relationship Building: Develop trust and collaboration with technical teams to enable efficient information flow and problem-solving. • Define Success Metrics: Establish key performance indicators (KPIs) for the platform with a focus on productivity & efficiency metrics.