• Serve as a primary point of contact for routine client needs and questions. • Support preparation of materials for client-facing meetings • Prepare and deliver regular status updates, timelines, and follow‑ups for the client. • Ensure client requests and priorities are documented clearly and routed to the right internal partners. • Maintain consistent follow-up and clear communication to reinforce reliability and transparency • Collaborate with Project Management to maintain accurate scopes, timelines, and deliverables. • Track progress of all tasks, ensuring internal teams stay aligned and deadlines are met. • Flag risks early and support the Account Lead/Director in issue‑resolution. • Support the planning and execution of media and marketing deliverables. • Review materials (presentations, briefs, reports) for accuracy and client alignment. • Coordinate cross‑functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables. • Develop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs. • Build rapport with day‑to‑day client contacts through responsiveness and reliability. • Support the Account Lead/Director in preparing materials for more senior‑level discussions. • Help maintain strong agency–client communication by ensuring transparency and consistent updates. • Ensure deliverables reflect the client’s objectives, prior feedback, and brand standards. • Partner with PM to maintain internal workflow discipline and team alignment. • Uphold agency processes (SOPs, documentation, versioning, meeting notes, recaps). • Assist with budget tracking, estimate/fee requests, and forecasting inputs. • Coordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints. • Support the Account Lead/Director in compiling materials for QBRs or financial reviews. • Monitor client business trends, competitive activity, and campaign performance. • Surface observations or potential opportunities to the Account Lead/Director. • Support drafting POVs or light strategic input when appropriate