• Lead implementation and continuous improvement of core enterprise platforms including ERP (Finance, Order Management, Procurement), CRM (Sales and Service), HCM (HR), and Legal or Contract systems. • Oversee daily application operations, release management, and incident resolution to ensure high availability and reliability. • Manage system integrations and data flows across the enterprise, ensuring data integrity, compliance, and reporting accuracy. • Drive adoption of best practices in agile delivery, DevOps for SaaS, and change management discipline. • Build, mentor, and lead a high performing team of functional and technical experts covering ERP, CRM, Data, and Analytics. • Manage relationships with key external partners, consultants, and system integrators, ensuring quality, accountability, and cost efficiency. • Oversee contracts, vendor governance, and service level performance metrics. • Partner with the Data and Analytics team to design enterprise-wide reporting and data integration strategies. • Ensure that operational and financial data from enterprise systems supports accurate forecasting, KPI tracking, and executive dashboards.